Shipping Policy

Last Updated: 28/02/2026

This Shipping Policy outlines the terms and conditions related to shipping and delivery for orders placed on www.bsmculinarix.com operated by BSM CULINARIX ("Company", "we", "our", "us").

1. Order Processing Time

All orders are processed within 5 to 7 business days (excluding Sundays and public holidays) after successful payment confirmation.

Orders will not be processed or shipped on Sundays or national holidays.

2. Shipping Timeline

Once dispatched, delivery timelines may vary depending on the customer's location and courier partner serviceability.

Delivery timelines provided at checkout are estimates and not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing the payment.

The Company reserves the right to modify shipping charges at any time without prior notice.

4. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS, if applicable.

Customers are responsible for providing accurate contact and delivery details at the time of placing the order.

5. Delivery Issues

If a delivery attempt fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, the Company shall not be held responsible for delays or additional shipping costs.

If a package is marked as delivered by the courier partner but not received, customers must notify us within 48 hours of the delivery status update.

6. Service Delays

Delivery may be delayed due to unforeseen circumstances such as natural disasters, strikes, public holidays, logistics disruptions, or other events beyond our control.

BSM CULINARIX shall not be liable for delays caused by third-party courier services.